An AI keynote speaker who knows the Singapore room
Singapore audiences are sophisticated, regulated, and rightly sceptical of AI hype. They want to know what works in a governed environment, what the regulator actually expects, and how to move faster without taking risks the board can't explain.
Ben Farrell is a Sydney-based AI keynote speaker, author of Designing AI Conversations at Scale, and CX strategist with more than 20 years in conversational AI and contact centres across APJC. He speaks regularly in Singapore on AI in customer experience, trusted AI, and the operating conditions that decide whether AI delivers.
Singapore stages
- Upcoming, November 2026: Trusted AI in Customer Experience: Balancing Automation and Human Judgement When It Matters Most. Executive roundtable, Activeo & Cisco.
- 2026: CX Isn't Measured in Contacts. It's Remembered in Feelings. Keynote, Make It Real, Marina Bay Sands.
- 2025: AI in CX: The Six Patterns That Determine Success or Failure. Keynote, CCAS Symposium.
Topics that land in Singapore
Trusted AI in regulated industries
How banks, insurers, and government agencies can deploy AI in customer experience with accountability and traceability built in. Ben's essay The MAS On-Premise Myth explains why MAS expects accountability, not on-premise infrastructure, and why that distinction matters for AI roadmaps.
Balancing automation and human judgement
Where AI should act, where it should assist, and where a human must stay in the loop. Built around escalation and the moments that matter most to customers. See Designing for Responsibility.
Agentic AI and governance
What boards and risk teams need in place before AI agents act on behalf of customers. See Autonomy in CX.
The Six Patterns of AI in CX
The framework keynote first delivered at CCAS Symposium Singapore. See The Six Patterns.
For Singapore organisations that want to go further than a keynote, Ben also offers independent AI contact centre advisory in Singapore and a half-day executive workshop.
Frequently asked questions
Is Ben Farrell available to speak in Singapore?
Yes. Ben Farrell speaks regularly in Singapore, including CCAS Symposium in 2025, Make It Real at Marina Bay Sands in 2026, and an Activeo and Cisco executive roundtable on trusted AI in customer experience in November 2026.
What does Ben Farrell speak about in Singapore?
AI in customer experience, AI readiness, trusted and responsible AI, agentic AI, and AI governance for regulated industries, including how financial services organisations can meet MAS expectations on accountability without stalling their AI programmes.
How do I book Ben Farrell for an event in Singapore?
Use the speaking enquiry form at benfarrell.ai/speaking#enquire with your event, date, audience, and format. Ben replies personally within two business days.